Technical Support

Support Services

Support Services for an Enterprise requires a trusted team of professionals dedicated to the success of your business. Every day KRD Informatic services are relied upon to implement complicated solutions, maintain multi-vendor environments, and to be there when disaster strikes.

KRD Informatic Services team understands that each organization is different and has its own unique set of business and technology challenges, therefore our customized service solutions are designed around customer’s requirements and budget from a simple workshop repair to an onsite engineer deployed to solve complex threats in a mission-critical environment.

KRD Informatic Support team has the experience and expertise to perform required preventive and corrective maintenance.As a service provider of hardware, software & networks, we are able to offer a single point of contact for your heterogeneous environment. Our service offerings include:

  • Hardware Support Services
  • Software Support Services
  • Network Support Services

In addition to the above areas, we are providing:

  • On-site Support Services, Service Level Agreements (SLA's):
    • 24x7
    • Same Business day
    • Next Business Day
    • Time & Material
    • IMAC (Install, Move, Add, Change)

    Hardware Support Services

    Services that cut the cost without compromising the quality KRD Informatic being pioneer in the field of services since 1978 is providing industry-standard quality of service at an affordable cost. Customer’s satisfaction is out motto, keeping this in mind we provide complete range of services covering end-to-end IT needs of enterprise. Our services include but not limited to service level agreements, implementation services, consultancy services, and service center. KRD Informatic being Gold partner for HP, Microsoft and Cisco have the highly skilled and experienced staff which delivery a very high quality of services.

    Service level Agreements. For the customers who needs quality services along with time-bound commitments we provide them services with service level agreements. Following are the highlights of our service agreements.

    Key highlights
    • Six, eight, or twelve hour onsite repair commitments
    • Twenty-Four-by-Seven online, telephone and on-site coverage
    • Remote problem diagnosis and support from the dedicated and experienced staff.
    • Helpdesk working around the clock to serve the customers.

    Software Support Services

    KRD Informatic Software Services include software consulting, development, implementation and products support. The range of services provided by KRD Informatic reflects the life cycle of software product development.

    KRD Informatic undertake full system development, testing, and documentation followed by system implementation with comprehensive support and user training. Support and maintenance continues beyond implementation to ensure a smooth transition as the system is deployed.

    Our support services include:

    • Microsoft SQL Server
    • Exchange Enterprise Implementation
    • Microsoft Windows 2000 Server
    • Oracle Technology products
    • Development of Data ware Housing & Data Mining Applications
    • Data Extraction, Transformation & Transportation
    • Post Implementation support and Maintenance
    • Financial Management System
    • Human Resources Management System
    • Real Estate Management System

    Networks Support Services

    KRD Informatic provides a broad portfolio of end-to-end services and support that can help you lower network total cost of ownership and increase business agility and network availability to increase the business value and return on investment of your network. KRD Informatic provide service from initial planning, through implementation, to maintenance and support of your networking infrastructure. KRD Informatic service professionals can support an extensive list of technologies from leading networking hardware and software providers.

    Our highly-skilled remote and on-site labor forces ensure that our customers’ network support needs are met. Relying on KRD Informatic allows you to spend less time on a non-core function and focus on managing more strategic initiatives, while receiving the best network infrastructure support available.

    • Network Consultancy services.
    • Design, Supply and Install Structured cabling infrastructure services (Fiber & UTP).
    • Design/Supply/Install/Maintain CISCO IP telephony, Unified Communication, Wireless, Storage Solutions, Switches and routers solutions.
    • Providing Network support and Maintenance 8x5 & 24x7
    • Provide WAN Optimization/Acceleration Solutions for WAN links
    • Providing Fax solutions integrated with IP Telephony solutions for corporate and offices
    • Providing Network Management solutions with fully monitoring capabilities


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